Privacy Policy

All Equip Repair & Service · allequiprepair.ca 
Effective date: November 13, 2026 

All Equip Repair & Service Ltd. (“All Equip,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information through our website at allequiprepair.ca (the “Website”) and when you contact us, request service or apply for a job. 

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using the Website or giving us your information, you agree to the practices described in this policy. 

1. Information We Collect 

Information you give us 

We collect the information you choose to provide, including when you: 

• Request a repair or service: your name, email, phone number, vehicle or equipment make and model, a description of the repairs needed and your preferred appointment date. 

• Request manufacturing or design work: your name, email, phone number, company name, product specifications, quantities and any design files, drawings or photos you upload. 

• Ask about equipment or inventory: your name, email, phone number and the best time to reach you, such as when requesting a price or a test drive. 

• Apply for a job: your name, contact details, resume, work history, certifications and any other information you include in your application. 

• Contact us by phone, email or social media: the information you include in your message. 

Information collected automatically 

When you visit the Website, we and our service providers may automatically collect limited technical information, such as your IP address, browser type, device type, pages viewed, the date and time of your visit and the website that referred you. This is collected through cookies and similar technologies and is used to operate, secure and improve the Website, and to understand how listings and pages are viewed. 

We use the following tools to understand how visitors use the Website and to improve it: 

  

• Google Analytics: a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, how you arrived at the Website, your general location (city or region), and your device and browser type. This information is used in aggregate to produce reports about Website activity. It is not used to identify you personally, and we do not combine it with information you submit through our forms. Google may process this information on servers in the United States. You can learn how Google uses this information at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics by blocking or deleting cookies in your browser. 

• Hosting server logs: our website host, automatically records standard server logs each time the Website is accessed. These logs include your IP address, browser type, the pages requested, the referring website, and the date and time of the visit. They are used to generate traffic statistics, keep the Website secure and diagnose technical problems, and they are kept only for a limited time. 

• WordPress site statistics: Some of its built-in features and plugins may collect basic visit statistics, such as page views and listing views, and may set cookies needed for the Website to work properly. This information is used only to operate and improve the Website. 

2. How We Use Your Information 

We use personal information only for purposes a reasonable person would consider appropriate, including to: 

• respond to your inquiries and service, quote, price and test-drive requests; 

• schedule appointments and perform repair, service, collision, refurbishment, design and manufacturing work; 

• prepare quotes, estimates, work orders and invoices; 

• review job applications and contact candidates; 

• communicate with you about your vehicle, equipment, order or application; 

• operate, maintain, secure and improve the Website; 

• meet our legal, tax, warranty and regulatory obligations. 

We will ask for your consent before using your information for any new purpose not described in this policy. 

3. Consent 

We collect, use and disclose personal information with your consent, except where otherwise permitted or required by law. Your consent may be express, such as when you submit a form, or implied, such as when you provide information for an obvious purpose like booking a repair. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below. If you withdraw consent, we may not be able to provide certain services. 

4. Marketing Communications 

We will only send you promotional emails or other commercial electronic messages with your consent, as required by Canada’s Anti-Spam Legislation (CASL). Every promotional message will include a way to unsubscribe. Even if you unsubscribe, we may still contact you about service you have requested or work in progress. 

5. How We Share Your Information 

We do not sell or rent your personal information. We share it only as follows: 

• Service providers: companies that help us run our business and the Website, such as website hosting, form and email services, and IT support. They may use your information only to provide services to us and must protect it. 

• Related companies: companies related to All Equip, including Platinum Trailers, where needed to respond to your request or complete work you have asked for. 

• Parts suppliers and manufacturers: limited information, such as vehicle or equipment details, where needed to order parts or process warranty claims. 

• Legal reasons: when required or permitted by law, such as to comply with a court order, or to protect our rights, property or safety. 

• Business transfers: as part of a sale, merger or reorganization of our business, subject to appropriate confidentiality protections. 

6. Storage Outside Canada 

Some of our service providers, including website hosting and email providers, may store or process information outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities. 

7. Files and Designs You Upload 

Design files, drawings and specifications you upload are used only to review your request, prepare a quote and complete work you approve. We treat them as confidential and do not share them outside our business except with related companies or suppliers as needed to complete your work, or as required by law. 

8. Cookies 

Cookies are small files stored on your device that help the Website work properly and remember your preferences. You can set your browser to refuse or delete cookies, but some parts of the Website may not work correctly if you do. 

9. Third-Party Websites and Social Media 

The Website contains links to other websites and services, including our Facebook, Instagram, LinkedIn, X and YouTube pages and an external inventory site. Those sites have their own privacy policies, and we are not responsible for how they collect or use your information. Please review their policies before giving them personal information. 

10. How We Protect Your Information 

We use reasonable physical, organizational and technical safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. These include limiting access to staff who need it and using secure, password-protected systems. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. 

If a privacy breach creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law. 

11. How Long We Keep Information 

We keep personal information only as long as needed for the purposes described in this policy or as required by law, such as for tax, warranty and accounting records. Job applications from candidates who are not hired are kept for up to 12 months in case a suitable position opens, unless you ask us to delete yours sooner. When information is no longer needed, we securely destroy or anonymize it. 

12. Your Rights 

You have the right to: 

• ask whether we hold personal information about you and request access to it; 

• ask us to correct information that is inaccurate or incomplete; 

• withdraw your consent, subject to legal or contractual restrictions; 

• unsubscribe from marketing messages at any time. 

To make a request, contact our Privacy Officer using the details below. We will respond within 30 days, as required by law, and may need to verify your identity first. In limited cases, the law may allow or require us to refuse access, and we will explain why. 

13. Children’s Privacy 

The Website is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it. 

14. Changes to This Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If we make significant changes, we may also notify you by other means. 

15. Contact Us 

If you have questions, concerns or requests about this policy or your personal information, please contact our Privacy Officer: 

All Equip Repair & Service Ltd. 
2302 Road 125, St. Marys, ON N4X 1C9 
Phone: (519) 284-0582 
Email: marketing@aleq.ca